Are you interested in becoming a professional mystery shopper or furthering your career in the investigations industry?  Are you a driven, professional person who can provide analytical comment, understands the customer buying experience and can write clear, incisive feedback? If so, then Sting Investigations would like to hear from you! Click the link and then click "Become a shopper" - fill out the web forms there, take your Level 1 Certification and start applying for shops!

As a quick checklist, Agents will need to:

• Be 19 years old or over
• Have strong attention to detail and the ability to
  retain accurate information
• Be able to meet deadlines
• Be driven by exceptional customer service and
  have a sound knowledge of selling skills
• Have excellent verbal and written communication skills.

Find out more detail from the links on the left and this sounds like it is for you, then please ensure you have read the Shopper terms and conditions, and then simply complete the easy online application form.

What type of assignments will I do?

WHAT IS INVOLVED?

Not everyone is suitable for a career in mystery shopping – Sting Investigations prides itself on offering the very best shoppers available to our clients - it’s what separates us from the competition! We receive hundreds of applications every day and will pick only the most appropriate to join our team.

The Mystery Shopper is responsible for visiting allocated venues and observing staff in the areas of customer service, selling skills, adherence to procedures, general housekeeping and merchandising standards or as per the specific requirements of the client. To preserve the integrity of the role, and the client's privacy, the Mystery Shopper must remain covert at all times.

Mystery shopper will need to be:

• Experienced in, and have sound knowledge of customer service / selling skills
• Punctual, reliable and have the ability to work to a deadline
• Have excellent written and verbal communication skills
• Observant and have the ability to maintain close observation of personnel
• Able to meet deadlines
• Discreet and have a professional attitude
• Able to work varied and flexible hours around your other commitments
• Able to use the internet, a competent typist, computer literate and own a printer, fax or scanner. 

What we expect from you

Our clients are the reason for our existence and the standard of service that we provide to them is vital to our success. Following are some of the basic standards we expect you to meet:

• We expect that you will turn up on time for each assignment. If there are unforseen circumstances that prevent you from attending a job site you must contact Head Office immediately.
• You will be expected to carefully review and remember the questions / instructions of each assignment.
• We expect you to be discreet at all times when visiting a client's site. If you need to take notes, please do so in a change room or a private location.
• All reports must be completed accurately and submitted within 8 hours of completing the assignment.
• Any change to your personal details (address, pay pal, email details etc) must be emailed to Head Office at the first possible opportunity.

General Process

• You will be notified of jobs via email or web site, all jobs must be accepted or declined within 24 hours of the job being allocated otherwise the job may be allocated to another shopper, without further notice.
• Jobs will be assigned to the Mystery Shopper best suited to the job specifics i.e. customer request, highly graded shopper etc.
• All instructions from the client must be adhered to, no variations will be accepted. Failure to follow the client's instructions may result in non payment for the assignment.
• All reimbursement receipts must be emailed to Head Office on the same day before completing survey if your receipt is not received within 24 hrs of completing the assignment your payment maybe cancelled or withheld (if applicable).
• All Contractors are to keep a copy of receipts for a period of twelve (12) months.
• Surveys must be submitted within eight (8) hours of completing the assignment, failure to do so may result in non payment for the assignment.
• Random Mystery Shops may occur on Sting Investigations sub-contractors.
• Completion of all surveys must be clear and concise, failure to do so may result in non payment for the assignment.

Remember, our success is judged by our clients’ success!

We expect you to complete an assignment as required, and submit your reports and invoices as requested, in order that we can provide the high level of service demanded by our clients. Failure to follow instructions or meet any of the requirements may result in non-payment for a particular assignment.