Sting Investigations, Inc. is a full service investigation firm, specializing in performance and service evaluations. We utilize an investigative point of view, often revealing issues unknown to management. We will evaluate your policies and procedures, deliverables and employees giving you an overall detailed summary from a very informed consumer's point of view.
Sting looks at all aspects of your establishment with qualified, licensed, trained professionals that have extensive backgrounds in hospitality and investigations. We will observe your staff in every department of the hotel and provide you with a full analysis report with tables, graphs, quotations, management summaries and recommendations. The departments that will be observed are:
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Reservations
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Front Desk
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Check In/Out
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Bellman
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Guest Services
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Maintenance
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Housekeeping
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In-room Checks
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Bartender Integrity
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Server Alcohol Compliance
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Alcohol Compliance Checks
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Restaurant Checks
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Bar Spot Checks
Sting offers a 2 Night Hotel Observation Package which includes observations from check in to check out (two restaurants, two bar spot checks and two room service checks) on the following:
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Quality of Service
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Policies and Procedures
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Suggestive Selling
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Cleanliness
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Friendliness
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Property Knowledge
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Operational KNowledge
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Integrity (Theft)
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Alcohol Compliance (ID checking, over service, etc.)
These services are offered in a package or separately and can be customized to your hotel needs.
